Direct Light

Visit Our Showroom

Refined Lighting
13 Duckworth Court
Oldbrook
Milton Keynes
MK6 2RX

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We have four shipping rates dependant on your location; UK mainland exc. Scottish Highlands Under £75- £5.99 Over £75- Free Offshore UK inc. Scottish Highlands Under £75- £14.99 Over £75- £9.99
Which payment methods are accepted in the Online Shop?
For your peace of mind we only accept Paypal the most used online payment processing solution. You don't need to have an account to shop with us and we have no access to your payment details. Paypal accepts all major credit and debit cards.
How long will delivery take?
Most of our catalog will ship to you within 5-7 working days. there are some products that ship quicker then this and some that take longer. Our dispatch times are clearly stated on each product page however if you need your order faster please call us on 01908 671850. If your order contains products with different dispatch times please take the longest time as we will ship your order together as one.
How secure is shopping in the Online Shop? Is my data protected?
Our website never holds your payment details. All payment details are held by Paypal one of the world's largest payment processors.
What exactly happens after ordering?
After you click pay you will receive an email from us to say we have received your order. You will receive another when we ship your item or if there is any delays. If your included your mobile phone number with your order you will get a text on the morning of delivery with a one hour delivery slot from our courier, so no need to stay in all day. If you purchase a product on backorder we will email you with an estimated delivery date when we process your order.
Do I receive an invoice for my order?
You will receive an invoice both in the box with your order and at your account page after you login. This can be downloaded in PDF format and printed if needed.

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